Your satisfaction is our top priority. If a product does not meet your expectations or has a defect, we are happy to assist you with a return or an exchange.

HOW TO RETURN YOUR ORDER

Contact us:
Send us an email at support@aradastudios.com with your order number and the reason for the return. Please also let us know whether you would like an exchange or a refund.

Pack the item:
Please return the item unused, undamaged, and in its original packaging. Make sure it is securely packed so it arrives in perfect condition.

Return address:
Arada
Uhlbergstr. 41
91757 Treuchtlingen

Return shipping:
The buyer is responsible for the return shipping costs. We recommend using tracked and insured shipping to ensure proof in case of loss.

IMPORTANT INFORMATION

• Return period: You have 14 days after receiving your order to request a return.

• Condition of the item: We can only accept unused, undamaged items in their original packaging.

• Processing time: Once your return has arrived, we usually process it within 5–7 business days.

• Refund: Refunds will be issued via the payment method you used when placing your order.

QUESTIONS ABOUT RETURNS?

If you are unsure or have any questions about the return process, don’t hesitate to contact us. We are here to help and happy to assist you!
You can reach us at support@aradastudios.com or via our contact form.